What to Do When a Death Occurs...
WHEN DEATH OCCURS IN THE HOME:

If the patient is under Hospice care, call the Hospice nurse. The Hospice nurse can pronounce the death without the decedent needing to be transported to the hospital. The Hospice nurse will also notify the Hawaii County Police Department. Once informed, police attendance is not required. The Hospice nurse will normally take care of all necessary notifications for you. Be sure our information is available so they know that Cremation Services of West Hawaii should be called.

If the patient is not under Hospice care, you will need to notify the Hawaii County Police Department. Call 911 for assistance. An Officer must be dispatched to the home to file a report. The decedent must be transported up to the local hospital to be pronounced and a physician must sign the certificate of death. An autopsy may be required if the death was unexpected, accidental, or suspicious.

Once cleared, we will be notified and arrangements will be made to transport your loved one to our crematory facility.

WHEN DEATH OCCURS IN THE HOSPITAL OR NURSING FACILITY:

Inform the professional staff caring for your loved one that you wish for Cremation Services of West Hawaii to be called to handle the final arrangements.
The professional staff will notify us and arrangements will be made to transport your loved one to our crematory facility.

IN ALL CASES

We will contact you by telephone once your loved one arrives at our facility. (In certain cases late at night, we may contact you the following morning.)
We will arrange a time to meet with you at our office as soon as you are able to finalize the cremation arrangements. This will include obtaining the necessary next of kin authorizations, verifying all death certificate information and assisting you with any necessary newspaper notices.

IF, AT ANY POINT YOU ARE UNCERTAIN HOW TO PROCEED, CALL CREMATION SERVICES OF WEST HAWAII 329-4500 We will be glad to assist and help you through this process.